Job Vacancy Rawalpindi Satellite Town, Punjab Position QA role in a Call Center at Wave 2.0 Pvt Ltd
Wave 2.0 Pvt Ltd is excited to announce openings for the position of QA role in a Call Center in Rawalpindi Satellite Town. We are currently offering Full-time opportunities.
We seek candidates with excellent skills and at least beginners/seniors experience in the field. Additionally, we value honesty, discipline, and a strong sense of responsibility in our team.
At Wave 2.0 Pvt Ltd, we are active in the (according to the company) industry. If you are interested in this opportunity and wish to join us, we encourage you to apply directly.
Don't miss the chance to be part of our dynamic team. Submit your application today and take the first step toward a rewarding career with Wave 2.0 Pvt Ltd.
Job Information
| Company: | Wave 2.0 Pvt Ltd |
| Position: | QA role in a Call Center |
| City: | Rawalpindi Satellite Town, Punjab |
| Province: | Punjab |
| Education: | Confidential |
| Salary: | PKR 50.000 - PKR 80.000 per Month |
| Job Type: | Full-time |
Job Description
Job Description:
We are looking for an experienced and detail-oriented Quality Assurance (QA) Officer to monitor and evaluate call center interactions to ensure high-quality customer service and compliance with company standards. The ideal candidate will have hands-on experience in call monitoring, performance evaluation, and quality improvement within a fast-paced call center environment.
Key Responsibilities:
- Monitor and evaluate inbound and outbound calls for quality assurance
- Ensure agents comply with company policies, scripts, and procedures
- Provide detailed feedback and coaching to call center agents
- Prepare QA reports and share performance insights with management
- Identify training needs and areas for performance improvement
- Maintain quality standards and support continuous improvement initiatives
- Participate in calibration sessions and quality meetings
Requirements:
- 2–5 years of experience as a QA in a call center environment
- Strong understanding of call center QA metrics and KPIs
- Excellent listening, analytical, and reporting skills
- Strong communication and interpersonal abilities
- Proficiency in MS Office (Excel, Word, email)
- Ability to work in a fast-paced call center environment
What We Offer:
- Competitive salary package
- Professional and supportive call center environment
- Career growth and development opportunities
- Performance-based learning and coaching exposure
Job Type: Full-time
Pay: Rs50,00.00 – Rs80,00.00 per month
Work Location: In person
Benefit
- Collaborative work environment
- Professional training
- Opportunities for promotion
- Access to the latest technology
- Skill development
- Recognition and performance awards
- Professional networking opportunities
- Valuable work experience
- Opportunities to contribute to business growth
- Work-life balance
Requirements
- Experience in the Related Field (Preferred)
- Physically and Mentally Healthy
- Able to Work Under Pressure
- Good Communication Skills
- Minimum Education of High School Diploma
- No Criminal Record
- Minimum Age of 18 Years
- Able to Work in a Team
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Punjab |
| City | Rawalpindi Satellite Town |
| Google Map | Google Map |
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