Job Vacancy Karachi, Sindh Position Customer Relations Executive at Dewan Motors BMW

Dewan Motors BMW is currently seeking applicants for the position of Customer Relations Executive in Karachi. This role is Full-time.

We are specifically seeking individuals with strong skills and at least beginners/seniors experience. Besides technical expertise, we highly value integrity, discipline, and a strong sense of responsibility in our staff.

Dewan Motors BMW, operating in the (according to the company) industry, invites interested candidates to apply for this position and join our team.

Job Information

Company:	Dewan Motors BMW
Position:	Customer Relations Executive
City:	Karachi, Sindh
Province:	Sindh
Education:	Confidential
Salary:	PKR 55.000 - PKR 220.000 per Month
Job Type:	Full-time

Job Description

As a Customer Relations Executive at BMW, you will be the key point of contact for customers throughout their entire journey with us—before, during, and after sales or service. Your role will be instrumental in ensuring a seamless, personalized, and unforgettable experience for every customer. You will support our sales and service teams and help drive business growth through proactive communication and relationship-building.

Key Responsibilities:

• Act as the primary point of contact for customers, addressing queries, concerns, and feedback.
• Build lasting relationships with customers, ensuring their needs are met and exceeded.
• Resolve customer complaints promptly, escalating issues when necessary.
• Stay updated on BMW products, services, and promotions to assist customers effectively.
• Collaborate with sales, service, and marketing teams for a seamless customer experience.
• Track and analyse customer feedback to enhance satisfaction and improve service.
• Organize customer loyalty programs, events, and engagement initiatives.
• Follow up with customers post-sale or service to ensure satisfaction.
• Support sales/service teams with customer communication and relationship building.
• Assist with test drives, vehicle deliveries, and after-sales follow-ups.
• Provide customers with timely updates on service status, offers, and vehicle availability.
• Maintain accurate customer records in the CRM system.
• Monitor customer interactions and ensure proper documentation.
• Analyse customer data to identify trends and growth opportunities.
• Send personalized greetings, reminders, and promotional offers to customers.

Qualifications:

• Bachelor’s degree in Business, Communications, or a related field (or equivalent experience).
• Proven experience in customer relations, customer service, or a similar role—ideally in the automotive or luxury goods sector.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities, with a proactive approach to resolving customer concerns and complaints.
• Experience with CRM systems or customer management tools is a plus.
• Ability to work well under pressure and thrive in a fast-paced environment.
• A passion for providing an exceptional customer experience and a commitment to excellence.

Job Type: Full-time

Work Location: In person

Benefit

• Skill development
• Opportunities for promotion
• Collaborative work environment
• Professional training
• Work-life balance
• Professional networking opportunities
• Valuable work experience
• Access to the latest technology
• Recognition and performance awards
• Opportunities to contribute to business growth

Requirements

• Willing to Be Placed in the Designated Work Location
• Minimum Education of High School Diploma
• Good Communication Skills
• Physically and Mentally Healthy
• Minimum Age of 18 Years
• Able to Work Under Pressure
• Experience in the Related Field (Preferred)
• No Criminal Record
• Able to Work in a Team

Company Address

Province	Sindh
City	Karachi
Google Map	Google Map