Job Vacancy Karachi, Sindh Position Customer Support Representative at KUZ TECH (SMC) PVT LTD

KUZ TECH (SMC) PVT LTD is currently seeking applicants for the position of Customer Support Representative in Karachi. This role is Full-time.

We are specifically seeking individuals with strong skills and at least beginners/seniors experience. Besides technical expertise, we highly value integrity, discipline, and a strong sense of responsibility in our staff.

KUZ TECH (SMC) PVT LTD, operating in the (according to the company) industry, invites interested candidates to apply for this position and join our team.

Job Information

Job Description

• Job Title: Customer Support Representative – Night Shift
• Location: Shahrah-e-Faisal, Karachi
• Job Type: Full-time, On-site, Night Shift
• Salary: 100k to 130k

Working Hours:

• Monday to Friday: 3:00 AM – 11:00 PM
• Saturday: 3:00 AM – 7:00 AM

About the Role

We are seeking a proactive and customer-focused Customer Support Representative to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.

Key Responsibilities:

• Handle customer inquiries through email, live chat, and phone calls in a timely and professional manner.
• Resolve customer concerns effectively while maintaining a positive, empathetic, and solution-oriented approach.
• Manage assigned back-office tasks efficiently and accurately.
• Review customer feedback and recommend improvements to products, services, or internal processes.
• Work closely with cross-functional teams to streamline processes and enhance overall customer satisfaction.
• Ensure adherence to company policies while consistently delivering a customer-first experience.

Requirements:

• Education: A-Levels or Bachelor’s degree in relevant discipline.
• Experience: 2–3 years of experience in customer service (preferably in e-commerce)
• Excellent communication and interpersonal skills
• Strong problem-solving, decision-making, and multitasking skills.
• Ability to handle high-pressure situations with professionalism and patience.
• Familiarity with CRM tools, ticketing systems, or customer service software is a plus.

Perks & Benefits:

• Competitive salary
• Paid leaves
• Health insurance
• Overtime pay on gazetted holidays
• Opportunity to work with a fast-growing international e-commerce brand
• Exposure to global industry practices and events

Send your CV to [email protected] with the subject line “Customer Support Representative”

Job Type: Full-time

Pay: Rs80,00.00 – Rs100,00.00 per month

Application Question(s):

• How many years of customer service experience do you have?
• Do you have prior experience in e-commerce?
• Are you available to work night shifts (3:00 AM – 11:00 PM, Monday to Friday; 3:00 AM – 7:00 AM Saturday)?
• Are you comfortable handling customer calls, emails, and live chats daily?
• What is your current salary?
• What is your salary expectation?
• How soon you can join us? (Answer in no of days)
• Have you worked with international clients or customers before?

Work Location: In person

Requirements

• Minimum Age of 18 Years
• Basic Computer Skills
• Physically and Mentally Healthy
• Experience in the Related Field (Preferred)
• Minimum Education of High School Diploma
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

Company Address