Job Vacancy Islamabad Dha Phase-Ii, Islamabad Capital Territory Position Customer Support Officer at Think Higher Consultants

Think Higher Consultants is inviting applications for the role of Customer Support Officer in Islamabad Dha Phase-Ii. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.

Think Higher Consultants operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.

Job Information

Company:	Think Higher Consultants
Position:	Customer Support Officer
City:	Islamabad Dha Phase-Ii, Islamabad Capital Territory
Province:	Islamabad Capital Territory
Education:	Confidential
Salary:	PKR 35.000 - PKR 140.000 per Month
Job Type:	Full-time

Job Description

The Customer Support Officer is responsible for providing excellent customer service to clients while supporting daily administrative operations of the visa consultation firm. This role serves as the first point of contact for clients and requires strong communication skills, discipline, and a professional approach to handling sensitive information.

Key Responsibilities

Customer Service Responsibilities:

· Greet clients professionally and respond to inquiries via phone, email, and in person

· Provide accurate information about visa consultation services and appointment procedures

· Schedule, confirm, and manage client appointments

· Follow up with clients regarding documentation, payments, and application status

· Handle client concerns or complaints in a polite and professional manner

· Maintain confidentiality of client personal and immigration-related information

Administrative Responsibilities:

· Maintain and organize client records, files, and documentation

· Assist consultants with case-related administrative tasks

· Prepare basic reports, data entries, and correspondence

· Manage office supplies and support daily office operations

· Coordinate with internal departments to ensure smooth workflow

· Ensure compliance with company policies and procedures

Qualifications

· Bachelor’s degree

· 1–3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred not mandatory)

· Good fluency in English (spoken and written) is mandatory

· Strong interpersonal and communication skills

· Well-disciplined, punctual, and professional in appearance and conduct

· Basic computer skills

· Ability to multitask and work under pressure

Job Type: Full-time

Work Location: In person

Benefit

• Opportunities to contribute to business growth
• Skill development
• Work-life balance
• Access to the latest technology
• Collaborative work environment
• Professional training
• Professional networking opportunities
• Opportunities for promotion
• Recognition and performance awards
• Valuable work experience

Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• No Criminal Record
• Experience in the Related Field (Preferred)
• Good Communication Skills
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Islamabad Capital Territory
City	Islamabad Dha Phase-Ii
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