Job Vacancy Rawalpindi Gpo, Punjab Position Customer Support Representative at Think Higher Consultants

Think Higher Consultants is currently seeking applicants for the position of Customer Support Representative in Rawalpindi Gpo. This role is Full-time.

We are specifically seeking individuals with strong skills and at least beginners/seniors experience. Besides technical expertise, we highly value integrity, discipline, and a strong sense of responsibility in our staff.

Think Higher Consultants, operating in the (according to the company) industry, invites interested candidates to apply for this position and join our team.

Job Information

Company:	Think Higher Consultants
Position:	Customer Support Representative
City:	Rawalpindi Gpo, Punjab
Province:	Punjab
Education:	Confidential
Salary:	PKR 35.000 - PKR 140.000 per Month
Job Type:	Full-time

Job Description

The Customer Support Representative is responsible for providing excellent customer service to clients while supporting daily administrative operations of the visa consultation firm. This role serves as the first point of contact for clients and requires strong communication skills, discipline, and a professional approach to handling sensitive information.

Key Responsibilities

Customer Service Responsibilities:

· Greet clients professionally and respond to inquiries via phone, email, and in person

· Provide accurate information about visa consultation services and appointment procedures

· Schedule, confirm, and manage client appointments

· Follow up with clients regarding documentation, payments, and application status

· Handle client concerns or complaints in a polite and professional manner

· Maintain confidentiality of client personal and immigration-related information

Administrative Responsibilities:

· Maintain and organize client records, files, and documentation

· Assist consultants with case-related administrative tasks

· Prepare basic reports, data entries, and correspondence

· Manage office supplies and support daily office operations

· Coordinate with internal departments to ensure smooth workflow

· Ensure compliance with company policies and procedures

Qualifications

· Bachelor’s degree

· 1–3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred not mandatory)

· Good fluency in English (spoken and written) is mandatory

· Strong interpersonal and communication skills

· Well-disciplined, punctual, and professional in appearance and conduct

· Basic computer skills

· Ability to multitask and work under pressure

Job Type: Full-time

Work Location: In person

Benefit

• Opportunities for promotion
• Access to the latest technology
• Professional networking opportunities
• Valuable work experience
• Work-life balance
• Recognition and performance awards
• Professional training
• Collaborative work environment
• Skill development
• Opportunities to contribute to business growth

Requirements

• Experience in the Related Field (Preferred)
• Able to Work in a Team
• No Criminal Record
• Minimum Age of 18 Years
• Good Communication Skills
• Physically and Mentally Healthy
• Minimum Education of High School Diploma
• Able to Work Under Pressure
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Punjab
City	Rawalpindi Gpo
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