Job Vacancy Lahore, Punjab Position CRM Reporting Officer at ARD Developers

ARD Developers is currently seeking applicants for the position of CRM Reporting Officer in Lahore. This role is Full-time.

We are specifically seeking individuals with strong skills and at least beginners/seniors experience. Besides technical expertise, we highly value integrity, discipline, and a strong sense of responsibility in our staff.

ARD Developers, operating in the (according to the company) industry, invites interested candidates to apply for this position and join our team.

Job Information

Company:	ARD Developers
Position:	CRM Reporting Officer
City:	Lahore, Punjab
Province:	Punjab
Education:	Confidential
Job Type:	Full-time

Job Description

Role Summary:

The CRM Reporting Officer is responsible for managing, monitoring, and generating CRM-based reports to evaluate call center performance, lead management, and sales activities. The role ensures data accuracy, performance tracking, and timely reporting to management.

Key Responsibilities:

• Generate daily, weekly, and monthly CRM performance reports.
• Monitor leads allocation, follow-ups, and conversion status.
• Track agent performance including calls, follow-ups, closures, and response time.
• Ensure proper data entry and update in CRM system.
• Identify gaps in reporting and recommend process improvements.
• Maintain dashboard reports for management review.
• Coordinate with IT team for CRM-related issues.
• Provide analytical insights based on data trends.
• Maintain confidentiality of all CRM data and reports.

Requirements:

• Bachelor’s degree (Business Administration, IT, or related field preferred).
• Strong knowledge of CRM systems.
• Proficiency in MS Excel (Pivot Tables, Formulas, Reporting).
• Strong analytical and reporting skills.
• Minimum 1–2 years of experience in reporting or call center operations (preferred).

Location: DHA Phase 8, Commercial Broadway, Lahore

Job Type: Full-time

Pay: From Rs1.00 per month

Work Location: In person

Benefit

• Valuable work experience
• Recognition and performance awards
• Work-life balance
• Professional networking opportunities
• Collaborative work environment
• Opportunities for promotion
• Access to the latest technology
• Skill development
• Professional training
• Opportunities to contribute to business growth

Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• Minimum Education of High School Diploma
• Able to Work Under Pressure
• Experience in the Related Field (Preferred)
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Punjab
City	Lahore
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