Job Vacancy Lahore, Punjab Position Omni Channel Marketplace Operations Manager at Chai Vision
Chai Vision is currently accepting applications for the role of Omni Channel Marketplace Operations Manager in Lahore. This position is Full-time.
We are seeking candidates with proficient skills and at least beginners/seniors experience in the field. Alongside technical skills, we highly value attributes such as honesty, discipline, and responsibility in our potential employees.
Chai Vision, a leader in the (according to the company) industry, invites interested applicants to promptly submit their applications to join our esteemed organization.
Job Information
| Company: | Chai Vision |
| Position: | Omni Channel Marketplace Operations Manager |
| City: | Lahore, Punjab |
| Province: | Punjab |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Job Title:Omnichannel Marketplace Operations Manager/Backend omnichannel Manager
Department: Sales – Omnichannel
Reports To:Nisan Davydov
Location:Onsite – Pakistan Office
Job Type: Full-time
Salary: $700-$800
About Chai Vision
Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) brands across high-impact categories—from fitness and wellness to home, pet care, and supplements. We scale rapidly across platforms like Shopify, Amazon, Walmart, Target+, and TikTok Shop through a data-driven, community-first approach and a relentless focus on operational excellence and product-market fit.
Role Summary
The Omnichannel Marketplace Operations Manager is responsible for ensuring the stability, accuracy, and performance of backend marketplace operations across Chai Vision’s omnichannel ecosystem. This role owns backend execution, compliance, and troubleshooting to guarantee that products are properly set up, remain in stock, and flow seamlessly across systems and marketplaces.
This role plays a critical part in enabling scalable growth by building reliable backend structures, reducing operational errors, and acting as the escalation point for marketplace-related issues. The ideal candidate thrives in systems-driven environments, enjoys hands-on problem-solving, and excels at turning complex backend challenges into actionable solutions.
What You’ll Do
Strategic Leadership & Oversight
Lead backend marketplace operations across multiple platforms, including (but not limited to) Walmart, Target+, Macy’s, Best Buy, eBay, Faire, Chewy, Temu, and others
- Manage and develop a direct report, ensuring skill growth, accountability, and high-quality execution
- Serve as the primary escalation point for backend marketplace issues across the company
Execution & Optimization
Upload, configure, and maintain SKUs and product data across all marketplaces
- Ensure listings are compliant, live, and optimized for performance and platform requirements Maintain accurate inventory levels and feed integrity between Shopify, SellerCloud, and marketplace portals
- Set up and manage shipping, logistics, and return policies for new and existing marketplaces
Monitoring & Reporting
Run monthly returns reports, identify trends, and proactively escalate risks or recurring issues
- Track backend performance metrics aligned with sales, compliance, and operational goals
- Provide leadership with insights on backend errors, suppressions, and system inefficiencies
Troubleshooting & Issue Resolution
Rapidly resolve listing suppressions, unpublished SKUs, pricing errors, and system sync issues
- Partner closely with the Front-End Lead and technical teams to ensure smooth marketplace integrations
- Collaborate cross-functionally to address compliance requirements and technical fixes
Strategy vs. Execution Balance
- 30% Strategy: Process improvements, system optimization, escalation management
- 70% Execution: Hands-on backend operations, uploads, troubleshooting, reporting
Who You Are
Highly detail-oriented with strong organizational and problem-solving skills
- Experienced in backend marketplace operations and platform compliance Calm under pressure and adaptable in fast-moving operational environments Collaborative, reliable, and accountable for issue ownership and resolution Skilled at translating technical backend challenges into clear, practical solutions
- Passionate about building scalable systems that support teams and customers
Qualifications
3+ years of experience in ecommerce marketplace operations or backend systems management
- Hands-on experience with marketplace portals and product data management Strong understanding of inventory feeds, compliance rules, and SKU lifecycle management Experience managing or mentoring at least one direct report preferred
- Advanced proficiency in spreadsheets and operational reporting
Tools You’ll Use
SellerCloud
- Shopify (product and inventory feeds) Marketplace portals (Walmart, Target+, Macy’s, Best Buy, Flip, Shein, Temu, eBay, Faire, Chewy, Etsy) Excel / Google Sheets (reporting and analysis)
- Slack & Notion (communication and project management)
Why Work With Us
Join a fast-growing ecommerce company where your ideas matter and your growth is part of our mission. At Chai Vision, we’re scaling quickly, building boldly, and redefining what a modern ecommerce team looks like.
We move fast, collaborate deeply, and give our people the space and support they need to thrive. Along with a culture built on innovation and teamwork, we offer benefits that reward your hard work and fuel your growth.
What you can look forward to:
10 Paid time off
10 days of a flexible holiday schedule Medical insurance
Continued education opportunities Holiday and birthday gifts—we celebrate our people
- A collaborative, high-energy environment with real room to grow
If you thrive in a fast-paced, execution-driven atmosphere and want to help scale ecommerce brands across global marketplaces, you’ll love working at Chai Vision.
Requirements
- Willing to Be Placed in the Designated Work Location
- Minimum Education of High School Diploma
- Good Communication Skills
- Physically and Mentally Healthy
- Minimum Age of 18 Years
- Able to Work Under Pressure
- Experience in the Related Field (Preferred)
- No Criminal Record
- Able to Work in a Team
Company Address
| Province | Punjab |
| City | Lahore |
| Google Map | Google Map |
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