Job Vacancy Karachi, Sindh Position Customer Engagement Executive at Cote Rotie
Cote Rotie is currently seeking applicants for the position of Customer Engagement Executive in Karachi. This role is Full-time.
We are specifically seeking individuals with strong skills and at least beginners/seniors experience. Besides technical expertise, we highly value integrity, discipline, and a strong sense of responsibility in our staff.
Cote Rotie, operating in the (according to the company) industry, invites interested candidates to apply for this position and join our team.
Job Information
| Company: | Cote Rotie |
| Position: | Customer Engagement Executive |
| City: | Karachi, Sindh |
| Province: | Sindh |
| Education: | Confidential |
| Salary: | PKR 25.000 - PKR 100.000 per Month |
| Job Type: | Full-time |
Job Description
Role Overview:
We are looking for a Customer Service Representative to manage customer orders, handle queries, and oversee the complete order fulfillment cycle. This role is customer-facing and requires clear communication, attention to detail, and comfort with digital tools.
Key Responsibilities:
- Handle customer orders and inquiries primarily via WhatsApp
- Coordinate the end-to-end order fulfillment process
- Update and manage orders on Shopify, ERP systems, and Excel
- Resolve customer concerns professionally and efficiently
- Communicate order status, delays, or changes clearly to customers
- Maintain accurate records of orders, payments, and customer interactions
- Coordinate with internal teams to ensure timely delivery and service quality
Required Skills & Qualifications:
- Strong written and verbal communication skills
- Ability to handle different customer personalities with patience and professionalism
- Comfortable using WhatsApp, Excel, and online order management systems
- Prior experience in hospitality, food service, e-commerce, or customer support preferred
- Organized, detail-oriented, and reliable
- Ability to work in a fast-paced environment
Working Conditions:
- Shift-based role (including weekends, as required)
- On-site position
What We Offer:
- Competitive compensation
- Hands-on experience in hospitality operations
- Opportunity to grow with a dynamic food & service environment
Job Type: Full-time
Work Location: In person
Benefit
- Valuable work experience
- Recognition and performance awards
- Work-life balance
- Professional networking opportunities
- Collaborative work environment
- Opportunities for promotion
- Access to the latest technology
- Skill development
- Professional training
- Opportunities to contribute to business growth
Requirements
- Basic Computer Skills
- Physically and Mentally Healthy
- No Criminal Record
- Able to Work in a Team
- Minimum Education of High School Diploma
- Good Communication Skills
- Minimum Age of 18 Years
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Sindh |
| City | Karachi |
| Google Map | Google Map |
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