Job Vacancy Lahore, Punjab Position Quality Assurance (Sales & Customer Support) Specialist – Lahore at DEP

DEP is currently seeking applicants for the position of Quality Assurance (Sales & Customer Support) Specialist – Lahore in Lahore. This role is Full-time.

We are specifically seeking individuals with strong skills and at least beginners/seniors experience. Besides technical expertise, we highly value integrity, discipline, and a strong sense of responsibility in our staff.

DEP, operating in the (according to the company) industry, invites interested candidates to apply for this position and join our team.

Job Information

Company:	DEP
Position:	Quality Assurance (Sales & Customer Support) Specialist – Lahore
City:	Lahore, Punjab
Province:	Punjab
Education:	Confidential
Salary:	PKR 40.000 - PKR 70.000 per Month
Job Type:	Full-time

Job Description

Why Work at DEP LLC?

DEP LLC is known for its employee-friendly environment and commitment to high-quality standards. While this is a 5-day work week role, you still enjoy perks that make the office comfortable and engaging:

• Dinner provided by the company
• Two daily breaks (1 hour + 30 minutes)
• Gaming arena (PS4, Table Tennis, Chess, Carrom, etc.)
• Female staff drop service
• Separate prayer area
• Cafeteria & team sitting areas
• Free bike parking & on-site security
• Friendly, professional, and non-toxic work culture

Your Role — What You’ll Do

As a QA Specialist, you will ensure that all Sales and Customer Support interactions meet company quality standards and help the teams improve continuously.

Your responsibilities include:

• Monitor and evaluate calls (inbound/outbound) for quality and compliance
• Score calls based on company standards, scripts, and policies
• Provide detailed feedback and coaching to team members
• Identify trends in customer interactions and team performance
• Collaborate with Sales and Support team leads to improve processes
• Maintain QA reports and dashboards for management
• Suggest improvements to enhance customer experience and sales conversion

Skills & Experience Required

• Experience in Quality Assurance / Call Monitoring (Sales or Customer Support preferred)
• Strong attention to detail and analytical skills
• Good understanding of customer service & sales processes
• Excellent communication skills for providing constructive feedback
• Familiarity with CRM systems and call recording tools
• Ability to work independently and maintain confidentiality

❌ Who Should NOT Apply

• Candidates with no QA or call monitoring experience
• People unable to provide constructive feedback to team members
• Those unwilling to follow standard procedures and scripts

Growth Opportunity

High performers can grow into QA Lead, Operations Manager, or Training Specialist roles, with leadership opportunities and involvement in process improvement projects.

Job Type: Full-time

Pay: Rs40,00.00 – Rs70,00.00 per month

Application Question(s):

• Which areas have you evaluated in past QA roles?

Experience:

• Quality Assurance / Call Monitoring: 1 year (Required)

Location:

• Lahore (Required)

Work Location: In person

Benefit

• Work-life balance
• Recognition and performance awards
• Professional training
• Valuable work experience
• Skill development
• Professional networking opportunities
• Collaborative work environment
• Opportunities for promotion
• Access to the latest technology
• Opportunities to contribute to business growth

Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• Minimum Education of High School Diploma
• Able to Work Under Pressure
• Experience in the Related Field (Preferred)
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Punjab
City	Lahore
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