Job Vacancy Rawalpindi Satellite Town, Punjab Position Customer Service and Sales Executive at Esolpk Interactive

Esolpk Interactive is excited to announce openings for the position of Customer Service and Sales Executive in Rawalpindi Satellite Town. We are currently offering Full-time opportunities.

We seek candidates with excellent skills and at least beginners/seniors experience in the field. Additionally, we value honesty, discipline, and a strong sense of responsibility in our team.

At Esolpk Interactive, we are active in the (according to the company) industry. If you are interested in this opportunity and wish to join us, we encourage you to apply directly.

Don't miss the chance to be part of our dynamic team. Submit your application today and take the first step toward a rewarding career with Esolpk Interactive.

Job Information

Job Description

Job Title: Customer Service and Sales Executive- USA

Location: Office-Based Onsite in Rawalpindi ( Satellite Town)

Job Type: Full-Time

Working Hours: 1:00 PM – 4:00 AM (Pakistan Standard Time in 2 shifts (Rotation)

Gender Preference: Female candidates are encouraged to apply with fixed timing from 2PM-11PM

About the Company

The job is with our partner firm Bell View Oceanic , a growing technology company providing innovative solutions across SaaS, cloud infrastructure, and enterprise support. As part of our expansion, we are hiring a dedicated and professional Customer Service and Sales Executive to assist our global client base with sales tasks, inquiries, troubleshooting, and general support.

Job Summary

As a Sales executive, you will be the first point of contact for our clients, providing timely, accurate, and courteous support via email, chat, and phone. The role requires excellent communication skills, a calm and problem-solving attitude, and a willingness to learn technical concepts to assist users efficiently.

Key Responsibilities

• Respond promptly and professionally to customer inquiries through various channels (email, live chat, phone)
• Identify and troubleshoot basic technical issues and escalate complex queries to the appropriate team
• Maintain a deep understanding of company products, services
• Accurately document customer interactions in the CRM system
• Follow up with customers to ensure their issues are resolved satisfactorily
• Work closely with the product and tech teams to report recurring issues or feedback
• Meet daily KPIs related to response time, ticket resolution, and customer satisfaction
• Perform sales activities to generate revenues
• Good telephone call experience with good accent preferably American

Requirements

• Bachelor’s degree (preferred)
• Excellent written and spoken English
• Minimum 1-2 year of experience in a customer support and sales role (preferably in a tech company)
• Strong interpersonal skills and a professional, empathetic tone
• Ability to work independently and handle multiple tasks simultaneously
• Willingness to work in the assigned Afternoon/Evening/night shift (2:00PM-11:00PM For females only) and from 7:00 PM – 4:00 AM ( For males only)

Preferred Qualities

• Prior experience in a SaaS or IT service environment
• Familiarity with basic technical troubleshooting steps
• Strong organizational and time management skills
• Female candidates are strongly encouraged to apply for gender diversity and inclusion goals

Compensation & Benefits

• Competitive monthly salary (based on experience)
• Paid training and onboarding
• Performance-based bonuses
• Opportunity for growth within the company
• Supportive and inclusive work culture
• Drop Services will be provided to Female Staff only at night time

Job Type: Full-time

Pay: Rs80,00.00 – Rs95,00.00 per month

Ability to commute/relocate:

• Rawalpindi Satellite Town: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your current or last proven salary?
• What is your past CSR and sales experience. Be Brief.
• Are you willing to work in night shift from 7PM – 4AM ( Males only)?

Are you willing to work in afternoon/evening shift from 2PM-11PM ( Females only)

Education:

• Bachelor’s (Preferred)

Experience:

• International customer services & Sales: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Requirements

• Minimum Age of 18 Years
• Basic Computer Skills
• Physically and Mentally Healthy
• Experience in the Related Field (Preferred)
• Minimum Education of High School Diploma
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

Company Address