Job Vacancy Rawalpindi, Punjab Position Customer Service Representative at Fun City Pakistan

Fun City Pakistan is currently seeking applicants for the position of Customer Service Representative in Rawalpindi. This role is Full-time.

We are specifically seeking individuals with strong skills and at least beginners/seniors experience. Besides technical expertise, we highly value integrity, discipline, and a strong sense of responsibility in our staff.

Fun City Pakistan, operating in the (according to the company) industry, invites interested candidates to apply for this position and join our team.

Job Information

Company:	Fun City Pakistan
Position:	Customer Service Representative
City:	Rawalpindi, Punjab
Province:	Punjab
Education:	Confidential
Salary:	PKR 45.000 - PKR 180.000 per Month
Job Type:	Full-time

Job Description

Job Description:

• Greet all customers warmly and professionally.
• Provide accurate information about rides and games, including safety procedures and game rules.
• Answer customer queries effectively and courteously.
• Offer a personalized experience by up-selling products and services to enhance customer satisfaction.
• Ensure ride checklists are maintained and completed according to standards.
• Be knowledgeable about all arcade machines and rides at the center.
• Assist in maintaining a clean, organized, and safe station area.
• Follow company procedures for lost and found items and return customers’ belongings after rides.
• Monitor patrons to ensure their safety and prevent any potential hazards.
• Explain safety procedures clearly before rides and guide customers on evacuation routes if needed.
• Respond to any customer complaints within 60 seconds and inform the supervisor immediately of any issues or concerns.
• Provide prompt and discerning customer service, ensuring a positive experience for all visitors.
• Maintain a presentable, professional appearance and follow hygiene policies.
• Adhere to company policies regarding confidentiality and do not disclose any sensitive information.
• Discourage accepting gifts or tips from customers and follow the company’s code of conduct.
• Report any technical, safety, or operational issues to the supervisor or technical team promptly.
• Strong customer service skills with the ability to engage with a diverse range of customers.
• Thorough knowledge of center products, rides, and systems.
• Ability to handle customer complaints and issues calmly and professionally.
• Detail-oriented with a strong sense of responsibility for customer safety.
• Effective communication skills and the ability to work in a team environment.
• Ensure the highest level of customer satisfaction through professionalism and attention to detail.
• Uphold all company policies, including safety protocols, lost and found procedures, and customer complaint handling.
• Be proactive in maintaining a safe and enjoyable environment for all customers.

Education: Minimum Graduation.

Experience: 2 years preferably the hospitality industry.

Age: 18 to 28 years

Skills:

• Customer dealing.
• Outgoing personality.
• Excellent communication skills.

Gender: Evening Shift (10:30 Am to 6:30 Pm/ 3:00 Pm to 1:00 Pm)

Job Location: Giga Mall, DHA Phase 2

Interested candidates can drop their CVs at [email protected]

Job Type: Full-time

Job Type: Full-time

Work Location: In person

Benefit

• Professional training
• Skill development
• Opportunities for promotion
• Collaborative work environment
• Valuable work experience
• Recognition and performance awards
• Professional networking opportunities
• Work-life balance
• Access to the latest technology
• Opportunities to contribute to business growth

Requirements

• Experience in the Related Field (Preferred)
• Able to Work in a Team
• No Criminal Record
• Minimum Age of 18 Years
• Good Communication Skills
• Physically and Mentally Healthy
• Minimum Education of High School Diploma
• Able to Work Under Pressure
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Punjab
City	Rawalpindi
Google Map	Google Map