Job Vacancy Karachi, Sindh Position Customer Relationship Officer at M/s. Nelson Paints Industries Pvt Ltd
M/s. Nelson Paints Industries Pvt Ltd is excited to announce openings for the position of Customer Relationship Officer in Karachi. We are currently offering Full-time opportunities.
We seek candidates with excellent skills and at least beginners/seniors experience in the field. Additionally, we value honesty, discipline, and a strong sense of responsibility in our team.
At M/s. Nelson Paints Industries Pvt Ltd, we are active in the (according to the company) industry. If you are interested in this opportunity and wish to join us, we encourage you to apply directly.
Don't miss the chance to be part of our dynamic team. Submit your application today and take the first step toward a rewarding career with M/s. Nelson Paints Industries Pvt Ltd.
Job Information
| Company: | M/s. Nelson Paints Industries Pvt Ltd |
| Position: | Customer Relationship Officer |
| City: | Karachi, Sindh |
| Province: | Sindh |
| Education: | Confidential |
| Salary: | PKR 50.000 - PKR 60.000 per Month |
| Job Type: | Full-time |
Job Description
Core Responsibilities
1. Customer Handling & Support
o Attend customer, client & dealer calls, emails professionally and promptly.
o Provide accurate information about products, prices, order status, delivery timelines, and technical support.
o Resolve customer complaints efficiently and escalate issues to relevant departments when needed.
2. Order Management
o Receive and process customer orders in the system (manual/ERP).
o Coordinate with production, warehouse, and dispatch teams to ensure timely deliveries.
o Follow up with customers regarding pending orders, confirmations, and delivery schedules.
3. Customer Follow-ups & Relationship Building
o Maintain a strong relationship with existing clients through regular follow-ups.
o Identify customer needs and provide suitable product suggestions.
o Share updates on new products, promotions, or price changes.
4. Sales Coordination
o Assist the sales team by maintaining customer records and preparing sales reports.
o Support field sales staff by managing their customer calls, quotations, and documentation.
o Coordinate sample requests with technical/production teams.
5. Record Keeping & Documentation
o Maintain updated customer data, order logs, complaint logs, and follow-up sheets.
o Prepare daily, weekly, and monthly customer service reports for management.
6. Complaint Management
o Register customer complaints in the system.
o Coordinate with relevant teams to investigate quality issues or dispatch delays.
o Ensure timely resolution and provide feedback to customers.
7. Market Feedback
o Collect customer feedback regarding product quality, service, and delivery.
8. General Office & Support Duties
· Assist in preparing presentations, quotations, letters, and formal email communication.
· Participate in internal promotion schemes related to customer service and sales performance.
Skills, Education & Requirements
· Good communication (English & Urdu) and interpersonal skills.
· Must be Masters/Bachelors from any reputed university of Karachi
· Strong customer-oriented approach and pleasant personality in Burqah / Abaya.
· Ability to handle pressure and multitask.
· Knowledge of MS Office (Excel, Word, Email drafting).
· Experience in customer service, preferably in manufacturing.
· Must be comfortable commuting independently (as company does not provide pick & drop).
Job Type: Full-time
Pay: Rs50,00.00 – Rs60,00.00 per month
Work Location: In person
Benefit
- Professional training
- Skill development
- Opportunities for promotion
- Collaborative work environment
- Valuable work experience
- Recognition and performance awards
- Professional networking opportunities
- Work-life balance
- Access to the latest technology
- Opportunities to contribute to business growth
Requirements
- Willing to Be Placed in the Designated Work Location
- Minimum Education of High School Diploma
- Good Communication Skills
- Physically and Mentally Healthy
- Minimum Age of 18 Years
- Able to Work Under Pressure
- Experience in the Related Field (Preferred)
- No Criminal Record
- Able to Work in a Team
Company Address
| Province | Sindh |
| City | Karachi |
| Google Map | Google Map |
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