Job Vacancy Karachi, Sindh Position Churn Caller at foodpanda
Welcome to our job portal. foodpanda is offering exciting opportunities for the position of Churn Caller in Karachi. We are currently seeking Full-time candidates.
We are looking for individuals with excellent skills and relevant beginners/seniors experience. Additionally, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
Operating in the (according to the company) sector, we provide a wide range of professional opportunities. If you're interested in pursuing a rewarding career with foodpanda, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with foodpanda. Don't miss the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | foodpanda |
| Position: | Churn Caller |
| City: | Karachi, Sindh |
| Province: | Sindh |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Job Summary
The Rider Churn & Reactivation Caller is responsible for engaging inactive and churned riders through outbound calls to understand drop-off reasons, communicate updated incentives and benefits, and successfully reactivate riders on the foodpanda platform. The role plays a critical part in improving rider retention, supply stability, and overall marketplace performance.
Key Responsibilities
- Make outbound calls to inactive, churned, or suspended riders to encourage reactivation
- Identify churn reasons (pay, availability, compliance, competition, onboarding issues) and tailor pitch accordingly
- Clearly communicate incentives, pay updates, insurance benefits, and reactivation bonuses
- Guide riders through reactivation or onboarding steps where required
- Accurately update call outcomes and rider feedback in internal systems
- Collaborate with Operations and Compliance teams to resolve rider issues
- Meet daily/weekly call, reactivation, and conversion targets
Qualifications
- 1-2 years experience in customer facing roles, ideally call center experience.
- Minimum Education requirement : Intermediate (but if we can get someone who has graduated university, that would be a bonus)
Additional Information
- We are fast, like mind boggling fast So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us
- We love people who can develop things from scratch, own them and then work on improving them
- We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us
Requirements
- Physically and Mentally Healthy
- Minimum Age of 18 Years
- Minimum Education of High School Diploma
- Able to Work Under Pressure
- Experience in the Related Field (Preferred)
- Able to Work in a Team
- Good Communication Skills
- No Criminal Record
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Sindh |
| City | Karachi |
| Google Map | Google Map |
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