Job Vacancy Lahore, Punjab Position Dispatch trucking CALL AGENT at Otto DISPATCH
Welcome to our job portal. Otto DISPATCH is offering exciting opportunities for the position of Dispatch trucking CALL AGENT in Lahore. We are currently seeking Full-time candidates.
We are looking for individuals with excellent skills and relevant beginners/seniors experience. Additionally, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
Operating in the (according to the company) sector, we provide a wide range of professional opportunities. If you're interested in pursuing a rewarding career with Otto DISPATCH, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Otto DISPATCH. Don't miss the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Otto DISPATCH |
| Position: | Dispatch trucking CALL AGENT |
| City: | Lahore, Punjab |
| Province: | Punjab |
| Education: | Confidential |
| Salary: | PKR 30.000 - PKR 50.000 per Month |
| Job Type: | Full-time |
Job Description
Job Title: Outbound Call Agent (Trucking & Logistics)Job Summary
We are seeking a high-energy, resilient Outbound Call Agent to join our logistics team. In this role, you will be the primary voice of the company, proactively reaching out to either potential clients (shippers) to secure new business or to carriers to negotiate and book freight loads. You will thrive in a fast-paced environment where quick thinking and strong negotiation skills are the keys to success.
Key Responsibilities
- Proactive Outreach: Conduct 60+ outbound calls daily to prospective shippers, owner-operators, or carrier partners.
- Lead Generation: Research and identify new business opportunities through load boards (DAT, Truckstop), CRM databases, and cold outreach.
- Negotiation: Negotiate freight rates and contract terms to ensure maximum profitability while maintaining competitive pricing.
- Carrier/Client Retention: Build and maintain long-term relationships by providing exceptional service and consistent follow-ups.
- Load Matching: (If Dispatch-focused) Match available trucks with profitable loads to minimize “deadhead” miles and maximize fleet utilization.
- Data Management: Accurately update the Transportation Management System (TMS) and CRM with call notes, contact info, and shipment status.
- Problem Solving: Proactively call drivers or clients to resolve transit delays, equipment issues, or scheduling conflicts.
Required Skills & Qualifications
- Communication: Exceptional verbal and written English; ability to “smile through the phone” and handle difficult personalities.
- Industry Knowledge: Basic understanding of trucking terminology (FTL/LTL, Reefer, Flatbed, ELD, HOS).
- Tech Savvy: Proficiency in Microsoft Office and experience using a TMS or CRM (e.g., Salesforce, Hubspot).
- Resilience: High tolerance for rejection and the ability to stay motivated in a high-pressure, goal-oriented environment.
- Negotiation: Proven ability to persuade and close deals; prior experience in sales or collections is a plus.
- Education: High school diploma required; Associate’s or Bachelor’s degree in Logistics or Business preferred.
Performance Metrics (KPIs)
- Call Volume: Average number of outbound calls per shift.
- Conversion Rate: Percentage of calls that lead to a booked load or a qualified lead.
- Profit Margin: Average margin maintained per load/contract.
- Customer Satisfaction: Ratings based on follow-up and reliability.
Job Types: Full-time, Fresher
Pay: Rs30,00.00 – Rs50,00.00 per month
Work Location: In person
Benefit
- Skill development
- Opportunities for promotion
- Collaborative work environment
- Professional training
- Work-life balance
- Professional networking opportunities
- Valuable work experience
- Access to the latest technology
- Recognition and performance awards
- Opportunities to contribute to business growth
Requirements
- Basic Computer Skills
- Physically and Mentally Healthy
- No Criminal Record
- Able to Work in a Team
- Minimum Education of High School Diploma
- Good Communication Skills
- Minimum Age of 18 Years
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company Address
| Province | Punjab |
| City | Lahore |
| Google Map | Google Map |
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