Job Vacancy Islamabad, Islamabad Capital Territory Position Operations Manager, Customer Experience at CabCall Experts (CCE), Rawalpindi

CabCall Experts (CCE), Rawalpindi is currently seeking applicants for the position of Operations Manager, Customer Experience in Islamabad. This role is Full-time.

We are specifically seeking individuals with strong skills and at least beginners/seniors experience. Besides technical expertise, we highly value integrity, discipline, and a strong sense of responsibility in our staff.

CabCall Experts (CCE), Rawalpindi, operating in the (according to the company) industry, invites interested candidates to apply for this position and join our team.

Job Information

Company:	CabCall Experts (CCE), Rawalpindi
Position:	Operations Manager, Customer Experience
City:	Islamabad, Islamabad Capital Territory
Province:	Islamabad Capital Territory
Education:	Confidential
Salary:	PKR 150.000 per Month
Job Type:	Full-time

Job Description

About CabCall Experts

CabCall Experts is a fast-growing, customer experience and business process outsourcing (BPO) company specializing in high-quality call handling, dispatch support, and customer service solutions. We partner with transportation providers and service-based businesses to deliver reliable, professional, and scalable support.

Our mission is simple: to help our clients grow by delivering exceptional customer interactions—every call, every time.

We foster a results-driven, collaborative, and people-first culture where leaders are empowered to innovate, develop talent, and make a real impact.

Position Overview

We are seeking an experienced and highly motivated Operations Manager to oversee daily operations, lead high-performing teams, and ensure outstanding service delivery.

This role is ideal for a strong communicator and strategic leader with a proven background in customer-centric or BPO environments who thrives in fast-paced, performance-driven settings.

Key Responsibilities

• Lead and manage day-to-day operations across customer service and support teams
• Drive operational excellence and ensure consistent service quality
• Recruit, train, coach, and develop supervisors and frontline staff
• Monitor KPIs, SLAs, productivity, and quality metrics
• Implement continuous improvement initiatives and best practices
• Handle client communications, reporting, and performance reviews
• Manage escalations and resolve operational challenges efficiently
• Collaborate with senior leadership to support business growth
• Ensure compliance with company policies, data security, and industry standards

Required Qualifications

• Minimum 5 years of experience in a customer-centric, call center, or BPO environment
• Demonstrated experience in operations management, team leadership, or workforce supervision
• Excellent verbal and written communication skills
• Strong analytical, organizational, and problem-solving abilities
• Proven ability to manage multiple teams and priorities
• Experience working with performance management systems and reporting tools
• High level of professionalism, accountability, and integrity

Preferred Qualifications

• Experience in transportation, dispatch, or service-based support environments
• Background in quality assurance, workforce management, or training
• Experience managing remote or hybrid teams
• Bachelor’s degree in Business, Management, or related field (preferred, not required)

What We Offer

• Competitive salary based on experience and performance
• Career advancement and leadership development opportunities
• Supportive and growth-oriented company culture
• Ongoing training and professional development
• Opportunity to make a meaningful impact in a growing organization

Why Join CabCall Experts?

• Be part of a company that values excellence and innovation
• Work with a leadership team that supports your growth
• Lead teams that make a real difference for our clients
• Build a long-term career in a stable, expanding organization

How to Apply

Apply through Indeed with your updated resume and a brief cover letter outlining your leadership experience and operational achievements.

We look forward to welcoming a results-driven leader to the CabCall Experts team.

Job Type: Full-time

Pay: From Rs150,00.00 per month

Education:

• Bachelor’s (Preferred)

Experience:

• management or supervisory role: 5 years (Preferred)

Language:

• Fluent English (Preferred)

Location:

• Islamabad (Required)

Work Location: In person

Benefit

• Skill development
• Opportunities for promotion
• Collaborative work environment
• Professional training
• Work-life balance
• Professional networking opportunities
• Valuable work experience
• Access to the latest technology
• Recognition and performance awards
• Opportunities to contribute to business growth

Requirements

• Able to Work Under Pressure
• Physically and Mentally Healthy
• Minimum Education of High School Diploma
• Good Communication Skills
• Able to Work in a Team
• Experience in the Related Field (Preferred)
• Minimum Age of 18 Years
• Willing to Be Placed in the Designated Work Location
• No Criminal Record

Company Address

Province	Islamabad Capital Territory
City	Islamabad
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