Job Vacancy Lahore, Punjab Position Senior E-commerce Customer Support Specialist at Live Support Ltd

Live Support Ltd is currently hiring for the role of Senior E-commerce Customer Support Specialist located in Lahore. This position is Full-time.

We seek candidates with strong abilities and beginners/seniors experience. Our company values integrity, discipline, and accountability in our team members.

As a company in the (according to the company) sector, Live Support Ltd invites interested applicants to submit their applications.

Job Information

Company:	Live Support Ltd
Position:	Senior E-commerce Customer Support Specialist
City:	Lahore, Punjab
Province:	Punjab
Education:	Confidential
Salary:	PKR 80.000 - PKR 90.000 per Month
Job Type:	Full-time

Job Description

Location: Gulberg, Lahore (On-site)

Shift: 9:00 AM – 5:00 PM

Job Type: Full-time

About the Role:

We are looking for dedicated Customer Support Executives with proven e-commerce experience to provide high-quality support for our B2B clients. You will manage customer inquiries via email and chat, follow SOPs, and contribute to improving customer satisfaction and retention.

Key Responsibilities:

• Respond to customer inquiries with professionalism, accuracy, and empathy
• Resolve order, billing, and product-related issues using internal tools and SOPs
• Meet defined KPIs: response time, quality benchmarks, and CSAT scores
• Document customer interactions accurately and escalate issues when needed
• Identify recurring issues and suggest process improvements

Requirements:

• Excellent English communication (spoken & written)
• Proven customer service experience, preferably in e-commerce
• Experience with Shopify or technical support is a plus
• Strong problem-solving skills, attention to detail, and reliability

Training & Assessment:

• Paid training (6 days/week)
• Meet quality standards and KPIs within 30 days
• Re-training and re-test provided if initial assessment is not passed
• Failure to meet standards may result in non-confirmation of employment

Perks:

• Weekends off
• Morning shift (9:00 AM – 5:00 PM)

How to Apply:

Send your updated CV to: [email protected] or WhatsApp +92 300 7449588

Job Type: Full-time

Pay: Rs80,00.00 – Rs90,00.00 per month

Work Location: In person

Benefit

• Work-life balance
• Recognition and performance awards
• Professional training
• Valuable work experience
• Skill development
• Professional networking opportunities
• Collaborative work environment
• Opportunities for promotion
• Access to the latest technology
• Opportunities to contribute to business growth

Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• Minimum Education of High School Diploma
• Able to Work Under Pressure
• Experience in the Related Field (Preferred)
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Punjab
City	Lahore
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