Job Vacancy Lahore, Punjab Position Call Center Agent at ThinkDone Solutions

ThinkDone Solutions is currently accepting applications for the role of Call Center Agent in Lahore. This position is Full-time.

We are seeking candidates with proficient skills and at least beginners/seniors experience in the field. Alongside technical skills, we highly value attributes such as honesty, discipline, and responsibility in our potential employees.

ThinkDone Solutions, a leader in the (according to the company) industry, invites interested applicants to promptly submit their applications to join our esteemed organization.

Job Information

Job Description

Job description:

ThinkDone Solutions is a software development and consulting company that has been providing excellent services since 2011. We specialize in custom software development, UI/UX design, web development, mobile app development, software QA and testing, and enterprise solutions. Our team of developers, engineers, and designers are committed, devoted, and professionally equipped to create robust software solutions that fuel innovation and deliver digital success. We strive to provide our clients with vigilant value and earn their confidence in our services.

Position:

We are currently on the lookout for an Enthusiastic and Operationally Strong Individual for the role of experienced Call Center Agent at our office based in Lahore. The incumbent should have the below-mentioned skillset, expertise and experience in the field.

Education/Qualification:

Graduation in Computer Science, Software Engineering, IT or any relevant field

Experience:

2 to 4 years of experience, preferably in the US Market and Digital Marketing or IT Industry.

Timings:

Willing and flexible to work in the evening or night shifts (Mon-Fri)

Responsibilities, Duties and Skills required:

• Engage with qualified leads and utilize exceptional closing techniques to convert prospects into long-term clients.
• Build and maintain strong relationships with clients, ensuring their needs are understood and addressed. Act as the main point of contact throughout the final stages of the sales process.
• Conduct in-depth consultations with potential clients to understand their business objectives and propose tailored digital marketing solutions that align with their goals.
• Ability to establish rapport with clients and maintain long-term relationships, providing ongoing support and identifying upsell opportunities.
• Regularly follow up with potential clients to move deals forward and ensure high closure rates.
• Consistently meet or exceed individual and team sales targets. Take ownership of the sales pipeline to ensure timely and effective follow-up and conversion.
• Accurately track sales activities, report on pipeline progress, and provide feedback to management on opportunities and challenges.
• Use strong negotiation skills to handle client objections and close high-value deals.
• Experience with CRM tools and sales tracking systems to manage the sales process and monitor progress.
• Work closely with the marketing and customer support teams to ensure a seamless transition for clients after the sale is closed.

Perks & Benefits:

• Market Competitive Salary
• Commissions
• Paid Leaves
• Medical Facility
• Fitness / Gym Allowance
• Remote Work (if needed)
• Employee Development Trainings
• Annual Dinner
• Fun Trips
• Work/Life Balance
• Subsidized Lunch
• Annual Performance Appraisals
• Promotions
• Employee of the Month rewards
• Sports Activities
• Occasional meal incentives

Hit the application button, apply with confidence and we will meet you during the shortlisting process

Job Type: Full-time

Pay: Rs70,00.00 – Rs120,00.00 per month

Work Location: In person

Requirements

• Minimum Age of 18 Years
• Basic Computer Skills
• Physically and Mentally Healthy
• Experience in the Related Field (Preferred)
• Minimum Education of High School Diploma
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

Company Address